FAQs
SIGNING UP
Where do I sign up?
We have a newsletter that goes out to anyone who wishes to join. You can enter your email address at the bottom of the homepage. You will then be signed up to our newsletter
Where can I find you & follow on social media?
You can find us on Instagram, Facebook, Twitter & Youtube with all social handles at the bottom of the homepage. Tell us about yourself & upload your look by using @tillwecover
We would be delighted to include you on our page!
HOW TO SHOP
How do I place an order?
At till we cover we want your shopping experience to be pleasant and easy.
When your first purchase is made you can create a password protected account with us, the choice is yours but for ease of repeat purchase, we will save your name and delivery address for the next time you visit us. The “my account” section of the site holds all your personal info if you wish to change any of your details at any time.
After you have placed your order, we will send you a confirmation email with all the details of your order; including the order number to track delivery progress. Once your order is packed and ready to leave our warehouse you will receive a second message to say it’s on the way.
How do I change an existing order?
We start to process your order as soon as you have placed it. If you change your mind or realise you have made a mistake after placing it don’t worry, please mail the till we cover customer service team quoting your order number. The team will be happy to help! Contact us
What methods of payment do you accept?
We accept Visa, Mastercard, American express & Maestro debit & credit card payments.
We also accept Paypal.
The currency used is GBP.
OUR PRODUCTS
How do I know what size to choose?
Our website provides an easy size guide which you can access from the home page, there is also a link on the individual product pages. Want to learn more? Check out our size guide.
How do I find out about the style, fit and fabric of an item?
On each of the product pages, every item has its own product description, detailing the style, fit and a note on fabric too. If you have any further queries on a style, please contact the till we cover customer service team via email. Contact us.
When you use the word “relaxed” in a product description, what does this mean?
We pride ourselves in being a modest brand and understand the importance of fit. When you see the word relaxed in our product description we are saying that the item is not fitted and is tailored to be looser in a flattering way. We love the relaxed look and believe it is part of till we cover’s silhouette. Want to learn more? Check out our size guide.
When will a sold-out item come back in to stock?
We understand how disappointing it can be to find something you love that is now out of stock. Just send the customer services team a note requesting the item/size and colour you would like and we will update you on availability. In addition to this, please keep an eye out on the site where we will announce any “back in stock” pieces.
DELIVERY
Where does till we cover deliver to?
We aim to ship worldwide however this may take some time. In the interim we ship to a total of 20 countries listed below, this includes the U.K, UAE, U.S & 17 European countries.
| United Kingdom | Hungary |
| United Arab Emirates | Ireland (Republic of) |
| United States | Italy |
| Belgium | Luxembourg |
| Cyprus | Netherlands |
| Denmark | Portugal |
| Finland | Spain |
| France | Sweden |
| Germany | Switzerland |
| Greece | Turkey |
How much does delivery cost?
Delivery to UK mainland is £3.99 (Express is £4.99)
Europe delivery is £9.99
UAE/US delivery is £14.99
How long will my order take to arrive?
We start processing your orders as soon you have placed them and offer standard delivery service to all our customers.
For the UK please allow 3-5 working days
For Express UK please allow 1-2 working days, however this is typically a Next Day service
For International please allow 5-10 working days
RETURNS, REFUNDS, EXCHANGES
How do I return or exchange an unwanted item?
Please mail us at info@tillwecover with your order number and item that you want to return. We will then send you a returns form.
To return an item, fill out the returns form on your delivery note marking the item that you wish to return, reasons for returning and whether you would like a refund or an exchange for a different colour or size. You can find out more by clicking on our returns policy link on the home page.
How long do I have to return or exchange an item?
We accept returns within 14 days after the receipt of your delivery.
How long will a refund take to process?
Once we have received your return, we will notify you and start processing.
The refund may take 5-10 working days to appear on your bank statement.
*Please note that refund times are dictated by the card issuers and are out of our control
Will my postage be refunded if I return all my items from my order?
Returning an unwanted item is your financial responsibility, however, if an item was faulty upon receipt we will refund the postage.
Where do I send my returns?
You will receive a printed returns address sticker with your returns form to attach to the parcel, however if you lose this, please use below address.
Till We Cover Ltd c/o Urbanlux
Trinity Yard, 59 St Leonards Road
Windsor SL4 3BX
United Kingdom
MY ACCOUNT
What are the benefits of setting up an account with your website?
Setting up an account eases your shopping experience and makes it faster each time you visit the site.
I’m locked out of my account, what do I do?
If you are having trouble with logging into your account, don’t worry! You can re-set your password by clicking the “forgot password?” link when you are signing in. If this doesn’t work, contact the customer service team who will be happy to help!
Our contact details can be found on the home page or simply click here contact us