Terms & Conditions
1. GENERAL
The following terms and conditions apply to the use of www.tillwecover.com website. By using and/or placing an order, you are agreeing to accept these terms and conditions (The Conditions).
Please make sure you have read and understood the terms and conditions before placing an order. You must be sixteen years old or older to use this site and/or place an order. If you are under sixteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualify, please do not use this site.
2. ABOUT US
Our website www.tillwecover.com is owned and operated by Till We Cover Limited (company number 10696072).
Till We Cover is the exclusive owner of all copyright and design rights for all of the clothing designs portrayed in this website under the United Kingdom’s Copyright, Designs and Patents Act of 1988.
The consequences of copyright and design rights infringement can include substantial statutory damages, at the discretion of the court, for wilful infringement. Those companies and individuals that are identified as engaging knowingly or otherwise in copyright and design rights infringement of Till We Cover designs will be deemed by Till We Cover to have been in “wilful infringement”.
In such cases Till We Cover will contemplate pursuing all available legal remedies, including seeking monetary damages, injunctive relief, and an order for the payment of court costs and all associated legal fees.
3. HOW TO GET IN TOUCH
Contact details: info@tillwecover.com
4. ORDERS & CONTRACT INFORMATION
Your order is accepted and a contract is formed between Till We Cover and you only when we dispatch the item(s) you have ordered. A contract is not formed at the point when payment has been taken by Till We Cover, or at the point when you receive an email from Till We Cover acknowledging receipt of your order.
If for any reason we are unable to fulfil your order, we will inform you at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a till we cover representative will contact you to settle the refund.
5. PAYMENT INFORMATION
We accept payments from Visa, Visa Electron, MasterCard, Maestro and American Express via our secure website, we also accept PayPal payments. All items are sold in pounds sterling (GBP). Till we cover reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. When paying by PayPal, till we cover reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum, and validate the billing address details of the purchaser. Till we cover reserves the right to deny a purchase. Your PayPal account will only be debited after your order has been dispatched from the warehouse.
6. ONLINE SECURITY POLICY
We have taken technical and organisational measures to protect your data from loss, manipulation, unauthorised access. To make card purchases with us as secure as possible, all information is sent in encrypted form. This means that the information is passed through a secure connection and that your personal data cannot be read by external parties. For card purchases we work with an authorised payment agent that helps us to check directly with your bank that the card is valid for purchases. Our payment agent processes your card details according to the international security standard PCI DSS, which was developed by the card companies VISA, MasterCard, Diners, American Express and JCB. This means that your card details are processed using a high level of security. When you pay by card, we reserve the right to carry out an identity check.
7. DELIVERY AND PRICES
The prices displayed at www.tillwecover.com include the statutory Value Added Tax (VAT) but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified. The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.
Standard delivery charge;
UK mainland Free, UK express £4.99
All international deliveries outside of UK £9.99 -£14.99
For our UK customers please allow up to 5 working days for delivery from when your order leaves our warehouse.
For our international customers please allow up to 10 working days from when your order leaves our warehouse.
All delivery time-frames stated are estimated and may be subject to change. Please note, for International deliveries, local import duties and charges may apply.
| United Kingdom | Hungary |
| United Arab Emirates | Ireland (Republic of) |
| United States | Italy |
| Belgium | Luxembourg |
| Cyprus | Netherlands |
| Denmark | Portugal |
| Finland | Spain |
| France | Sweden |
| Germany | Switzerland |
| Greece | Turkey |
8. CANCELLATION INFORMATION
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 14 days, the period of 14 days begins on one day after the day you receive your item(s). You must inform us of your wish to cancel in writing by post and must take reasonable care of the item(s) and must not have used them.
Please return item(s) to us in their original packaging. We cannot be held responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If item(s) are lost or damaged in transit, we may charge you, or refuse a refund. You will be responsible for any amounts that are attributable to the loss or damage.
For faulty items we will make a full refund to you as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items.
Please note that all items are quality checked before being dispatched,
For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau.
9. RETURNS INFORMATION
Simply send your purchase back within 14 days of receipt with proof of purchase, making sure it is unused and in its original condition including packaging and tags still attached.
Returning an item is easy, just complete the returns form included with your order and send it to us at the following address:
Till We Cover Ltd c/o Urbanlux
Trinity Yard, 59 St Leonards Road
Windsor, SL4 3BX
United Kingdom
Please read more on our returns policy here.
We recommend that you use a registered postal service to return your item as all products are returned at your own risk and we cannot be held liable for lost or damaged parcels. Unless the products are faulty, you will be responsible for the cost of returning any item(s) to us.
10. COMPLAINTS
We welcome and learn from feedback, comments and complaints so please mail us at info@tillwecover.com or write to us at:
Till We Cover Ltd c/o Urbanlux
Trinity Yard , 59 St Leonards Road
Windsor, SL4 3BX
United Kingdom
11. OUR LIABILITY
Till We Cover are not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.
Our maximum liability to you for any loss or damage arising regarding your order on www.tillwecover.com shall be limited to the total price of your order.
12. PRIVACY POLICY
Our privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement. Please read our privacy policy here.